Shipping & Returns

Please reach out to us with any questions you may have on anything we sell. We want to make sure you get the right items the first time.

Shipping

We currently offer both economy and expedited shipping options though FedEX and USPS.

Orders totaling over $59 are eligible to ship for free via an economy ground option of our choice.

If you're in need of something super-quick, please contact us directly. We may be able to overnight your order with an additional fee and depending on your location.

RETURNS

Should there be an issue with the item you bought, or you no longer need your purchase, we will be happy to set up a return.


Returns may be requested within sixty (60) days of the delivery date. All returned items must be received in new and unused condition, with the original tags and labels attached. We cannot accept returns on any items that show wear of any kind.

Return Shipping

For all returns, please email us at info@sedonamtbfestival.com after submitting your return request so that we can confirm the shipping method you should use to return your item(s).

REFUNDS

Please allow at least seven (7) days from for us to process your refund request. We will notify you by email when your return has been processed.

EXCEPTIONS

If you receive defective or damaged products or if we sent you the wrong products, please contact us using the or email below.

RETURN PROCESS

To request a return, please log in to your customer account by clicking the Profile icon in the top right of any page or visit account.sedonamtbfestival.com. 

  1. In the Email field, enter your email address and click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store and enter a six-digit verification code to log in.
  4. Find and click on the order that you want to submit a return for.
  5. If your order has more than one item, select only the items you want to return.
  6. Select a return reason and add a note for the store if needed.
  7. Click Request Return.

Once your return request is approved, you will receive an email with shipping instructions and a return shipping label.

QUESTIONS ABOUT RETURNS?

If you have any questions concerning our return policy, please contact us at: info@sedonamtbfestival.com